To combat this particular issue, and to minimize the number of helpdesk tickets generated from users, you decide it would be best to configure the default file location when adding and saving attachments. Unfortunately, without the default file location configured for Outlook 2013, one of the most common helpdesk tickets you receive from end-users is, “I can’t find where I saved my Outlook attachment!”, or “I’m having trouble attaching an Excel spreadsheet to my email in Outlook!”ĭespite how much training your end-users have gone through, they are still having difficulty understanding that in an RDS specific environment, the default file location dialog box that appears when they are adding or saving attachments in Microsoft Outlook is –not- actually their local C: drive, but instead, its the RDS host server’s local C: drive. You have 100+ users accessing Microsoft Outlook 2013 from a Remote Desktop Service farm (RDS). Let’s suppose you’re the Network Administrator that provides IT support for a company called Globex Corporation based here in Waukesha, WI.
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